The Events Chapter is committed to protecting and respecting your privacy. This policy explains how we collect, use and handle your personal data when you submit an enquiry through our website.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

When you submit an enquiry via our website, we may collect the following information:

• Full name

• Email address

• Telephone number

• Event details (e.g. wedding or event enquiry information)

• Any additional information you choose to provide

How your data is used

When you submit an enquiry:

• Your information is sent directly to the hotel you have selected or enquired about

• The Events Team at that hotel will use your information to:

  • Respond to your enquiry

  • Provide availability, pricing and event information

  • Contact you in relation to your request

The Events Team will aim to respond in a timely and appropriate manner.

Marketing communications

By submitting your enquiry, you understand that:

• Your details may be used by the hotel you have contacted to provide further information about:

  • Weddings

  • Events

  • Relevant offers and services

Where required, these communications will be sent in accordance with UK marketing laws, including the Privacy and Electronic Communications Regulations (PECR).

You can opt out of marketing communications at any time by:

• Following the unsubscribe link in emails, or

• Contacting the hotel directly

Lawful basis for processing

We process your personal data under the following lawful bases:

• Legitimate interests – to respond to your enquiry and provide relevant event services

• Consent – where required for marketing communications

Sharing your information

We will only share your data with:

• The hotel you have selected in your enquiry

We do not sell or share your personal data with unrelated third parties.

Data retention

Your data will only be kept for as long as necessary to:

• Respond to your enquiry

• Provide relevant event or marketing information

Your data protection rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data (where applicable)

• Object to processing for marketing purposes

• Withdraw consent at any time

To exercise your rights, please contact the hotel you submitted your enquiry to, or contact us at: hello@kingfisherhospitality.com

Data security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact

If you have any questions about this policy or how your data is handled, please contact: hello@kingfisherhospitality.com